We have had many great reviews and testimonials and many word of mouth referrals from happy customers over the years. Read some of the glowing reports for
Rosemary Thrower
Imperial Hearing Poole Customer

Dr suggested having my ears micro-suctioned – was quite nervous but Tim could not have been more reassuring, thorough and professional. Would definitely recommend.

Frank Mullane customer

What a great pleasure it was to visit Imperial Hearing for ear wax removal. I was so impressed with the totally professional service, the exemplary customer service skills and perhaps the most endearing was the wonderful humanity that underpinned all of Sophie and Sara’s behaviours, and communications. I knew I was in the hands of people who really cared.

Christine Wilson

I cannot speak highly enough of my experience. From speaking with Sarah the receptionist through to treatment with Sophie. Both were extremely informative and unrushed. It was such a calm environment. I was fitted in for an appointment straight away and had micro suction treatment for a build up of wax in one ear. The result was instant and amazing. I would not hesitate in recommending it to anyone. I have already spread the word.

Ear Wax patient

This is a note to say thank you so very much for giving me back normal hearing, after months of not being able to hear in my left ear and thinking that it was going to be a permanent state of affairs (because the GP practice nurse and my GP assumed it was).

I am so grateful – I can hear!! Thank you, Sophie; you’re a superstar and I appreciate you and your skill very, very much.

Sue Murphy

After a couple of months trying to sort out ear wax in left ear and dealing with a high street well known brand who made this process so complicated.

Found imperial wax solutions on line a couple of days ago now sorted. Am very grateful, thank you Simon.

John Atkins

On December 8th, I visited Clarity Hearing, Christchurch, for ear wax removal and would like to thank the staff for their prompt and efficient service. The lady, Katherine, who carried out the wax removal was charming and helpful, and I can now hear well.

Ian Plummer

Thank you soo much Simon for my ability to hear again after visiting your Moredon clinic in Swindon, with enough ear wax to block the machine back in November 2020.  The whole experience was top shelf and worth every penny. Highly recommended!

Ian Priest

Excellent service, very friendly and professional. Made a huge difference thank you.

Simon Byrne

Brilliant! Really friendly and professional. Good job! Thanks Sophie.

Marion Leach

Highly professional service at Cirencester Hospital, painless procedure and 100% successful! Thank you very much indeed to Sophie.

Julia Hazelwood

Cerez in Kingsbridge was brilliant! She firstly saw my elderly mum, who had build up of wax as suggested by the NHS hearing aid specialist. As it transpired it was a build up of dead skin, which Cerez removed, while putting mum completely at ease. With that, asked for my ears to be checked to find I needed attending to. A week later all gone and feeling much better. Excellent and professional service. Couldn’t recommend highly enough.

Dianne Kyte customer

Just had my ear wax removed after suffering with a blocked ear for a very long time, highly recommend. The staff are amazing, very polite and friendly.

Wax Removal Reviews

Excellent service for micro suction ear wax removal. They were very kind and gentle with my mother, would highly recommend


What a wonderful employee you have in Sophie. It was the first time I have had anything done to my ears and Sophie was amazing.  She put me at ease and explained the process to me and made me feel so comfortable and clearly informed at all times during the micro suction. Her friendly and professional service I received was exemplary. I will be recommending her service to my friends.

Westbury on Trym

I came to Westbury on Trym shop for ear wax removal, staff were friendly and made me feel at ease was given advice. The lady who redone my ear wax removal made me feel comfortable and at ease. After feeling depressed due to not hearing properly I can’t thank her enough. I have recommended your services to friends, it was worth every penny.


Good experience. No pain with the water irrigation. Couldn’t unlock one ear completely but I can have a follow-up appointment for free.


I had a really good experience with Sarah in Stourbridge this week. She was so helpful, caring, and reassuring, and what a relief to hear properly again! I highly recommend her and Imperial Wax Solutions


Brilliant! Booked in for what I thought was wax build-up. It wasn’t and rather than charge me extra they explained my issue and sent me on my way. So can’t fault the customer service.


A friendly and professional service. Procedure was fully explained and help and advice given. My first time using this company, but I would have no hesitation in recommending them. The procedure was clean and painless, and my well-being was frequently checked upon throughout the procedure to see if I was experiencing any discomfort or after-effects. Kept fully informed throughout. The Nurse/Practitioner was pleasant, friendly and professional. Many thanks!

A Happy Client

I can’t thank you enough – You listened to me, and what had happened in the previous months, and because of your expertise, you believed that the loss of hearing was down to wax and then you persevered until it was all gone – seeing ‘hidden’ wax that nobody else had seen, even with several visits to the GP and having had my ears syringed.